53 lines
2.3 KiB
Markdown
53 lines
2.3 KiB
Markdown
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# Operating our services
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## Mailing list moderation
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Our [mailing lists] experience the same barrage of spam mails than any
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other email address. We do have a spam filter in front of it, and
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since the lists require registration, spam ends up in the moderation
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queue. But not only spam ends up there, sometimes users send inquiries
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without registering first. It's a custom of the project to let these
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through, so that such emails can be discussed. This requires manual
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intervention.
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This section describes the tasks related to mailing list management.
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### Registration
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To participate in mailing list moderation, you need to become a list
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moderator or owner. This is up for the existing owners to handle and
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if you want to contribute in that area, it might be best to bring it
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up at the leadership meeting.
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After gaining leadership approval, list admins can add you to the
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appropriate group in the [mailing list backend] by selecting the list,
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then User / group-name, and add your email address there.
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### Regular tasks
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Most of our lists are auto-subscribing, so users can register
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themselves and finish the process by responding to the double-opt-in
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email. Some lists are manually managed though. The [mailing list
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backend] shows the number of open subscription requests for these
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lists on the mailing list's main page.
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It also provides a list of held messages, where they can be accepted,
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rejected or dropped. Spam should be dropped, that's clear. Emails with
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huge attachments (e.g. screenshots) should be rejected, which gives
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you an opportunity to explain the reason (in case of large
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attachments, something like "Please re-send without attachments, offer
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the files through some other mechanism please: Our emails are
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distributed to hundreds of readers, and sending the files to everybody
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is inconsiderate of traffic and storage constraints.")
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Legit emails (often simple requests of the form "is this or that
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supported") can be accepted, which means they'll be sent out.
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If you notice recurring spam sources (e.g. marketers) you can put them
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on the [global ban list] to filter them out across all lists. It takes
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entries in regular expression format.
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[mailing lists]: https://mail.coreboot.org/hyperkitty/
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[mailing list backend]: https://mail.coreboot.org/postorius/
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[global ban list]: https://mail.coreboot.org/postorius/bans/
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